Customer Relationship Management
We believe in “Customer is The King” Philosophy and we ensure our availability to our customers 24 X 7 attending to all their business needs round the clock. We have built a process of Customer Relationship Management – Making dedicated resources available to address customer concerns. This is our next step towards our endeavor to achieve 100% customer satisfaction.
Our Client Relationship Managers (CRM’s) are the single point of contact to serve all the support needs of our esteemed Clients. CRM’s handle all the support activities online. If the complain is not resolved within the stipulated time, the CRM’s escalates the same to ascending levels of organizational hierarchy.